so it turns out that i quickly realized that the original service that i used to have on my old phone is "assurance wireless" and is the T-Mobile service as well, i do not know why they said they cannot do this, but i will go to the different type of store to do that actually in the next few days, because i do not know my account pin to get service on the website... so if you guys have the UMX phone for service to help me do that, than please do, i do not want to be stuck until google deletes it due to the last years horrible policy it has, called the active account policy! hopefully thing will get better soon, see you guys later!